Even taken at their word, it doesn't change the fact that they are using documentary procedures that are unusual, and abnormal. Contact any business college, or speak to established traders or people working for large multinational corporations. Talk directly to international bankers on this.
Few traders and brokers realize that the Letter of Intent is not a standard document in International Trade. When "LOI" is used, it actually refers to the Letter of Indemnity. This is standard usage of the term and has been for decades. The Letter of Intent (hereafter referred to as LOI) is often used in specific domestic trades, such as in real estate or corporate mergers, but it has no standard usage in International Trade itself.