Even taken at their word, it doesn't change the fact that they are using documentary procedures that are unusual, and abnormal. Contact any business college, or speak to established traders or people working for large multinational corporations. Talk directly to international bankers on this.
Letters of intent may be advanced in the world of commercial real estate. In some specific domestic markets (for example in principal to principal deals between upstream Petroleum traders and producers in the same country, or certain Joint venture projects) they may be found. But there is no underlying and supported standard international application for the Letter of Intent.