Even taken at their word, it doesn't change the fact that they are using documentary procedures that are unusual, and abnormal. Contact any business college, or speak to established traders or people working for large multinational corporations. Talk directly to international bankers on this.
There are various types of letters of intents for instance if you are applying for university or college then you would need to create a letter of intent for graduate school or university. If you are planning to apply for a job then you would need a letter of intent for a particular job position.